Account & Data Deletion

Your account is scheduled for permanent deletion 30 days later. Until then it keeps working: you can still sign in, and you can keep your account by tapping Keep my account in Profile, or by contacting us. After the 30 days, deletion is permanent.

The business's record stays with the business after your account is deleted, because its other members and its orders rely on it: its details (including its contact name and phone) and address, its verification (KYC) documents — trade or drug licence, signboard, and photographs — its orders (which keep the name and phone number they were placed under, their delivery address with its pin and contact phone, and any note added at checkout), and the messages and voice notes in its conversations, which are no longer linked to you. An employer keeps a former employee's name, phone number and present and permanent addresses on file. A deliveryman's account is closed by his employer or by oushodh.app support, and his identity record is kept on file. The ratings and reports about a business stay with that business, and a report that named you stays without the link to your account. Our usage records — the products and shops viewed and the searches and scans run from your account — stay without a link to it. The pictures you took when scanning stay with those records. Your business's pin stays with its address. Photos and files sent in a conversation are deleted 12 months after they were sent; the message itself stays. For security, fraud prevention and dispute resolution, our security and audit logs — the record of actions taken on accounts, the log of the text messages we sent, and the record of each time our support looked up a passcode for a phone number — stay after your account is deleted, no longer linked to it, with no set end date; some entries keep the phone number they concern, or the IP address and browser a request came from. See our Privacy Policy for full details.