Account & Data Deletion

This page explains how to delete your account and personal data from Oushodh.app, a registered business in Bangladesh (Trade Licence No. TRAD/DNCC/028574/2025, Dhaka North City Corporation). You can request deletion directly in the App or, if you cannot access the App, by email. You do not need to reinstall or re-open the App to make a request.

Option 1 — Delete in the App (recommended)

Open the Oushodh.app App and sign in.
Go to Profile / Settings.
Select Close my account and confirm.

Your account is deactivated immediately and is scheduled for permanent deletion 30 days later. During that 30-day window the request can be reversed by contacting us; after it, deletion is permanent.

Option 2 — Request deletion by email

If you can no longer sign in, email info@oushodh.app from any address with the subject "Account deletion request" and include the mobile phone number registered to your account. We will verify that you own the account before processing the request, and we may contact you to confirm your identity. Requests are completed within 30 days.

What is deleted

When deletion completes, we remove the personal data associated with your account, including:

Your profile — phone number and name.
Your organisation/business details and address.
Verification (KYC) documents you uploaded — trade licence, signboard, and profile photographs.
Your messages and voice notes, and your device push-notification tokens.
Ratings and reviews tied to your identity (these may instead be anonymised where they form part of another user's record).

What we may keep, and why

After your account is deleted, we keep only a minimal subset of data for fraud prevention, dispute resolution, and security — such as a record of enquiries, ratings, and reports, and security/audit logs. This is kept for up to 12 months, then deleted or anonymised, unless applicable law requires longer. Everything else — your profile, KYC documents, messages, and device tokens — is deleted within 90 days. See our Privacy Policy for full details.

Questions

If you have any questions about deleting your account or data, contact us at info@oushodh.app.